Understanding & Leading Yourself & Others (utilising MBTI).

Understanding & Managing Different Personalities.

Developing Emotional Intelligence.

Team Leader Development (6 half day modules).

Effective Communication Skills for Leaders.

Effective Feedback for Performance.

Building an Effective Team.

Managing Conflict.

Leading People Through Change.

Leading Great Customer Service (for leaders & influencers).

Coaching Skills.

Influencing and Persuasion skills.

Managing Diversity & Inclusivity.

Preventing Bullying & Harassment.

Effective Recruitment Skills.

Onboarding & Inducting Staff.

Managing Unconscious Bias in the employment relationship.

Understanding & Complying with Employment Legislation.

Performance Management.

Managing sick leave/absences.

Managing poor performance.

Building Emotional Intelligence.

Growth mindset & Learned Optimism.

Customer Service Skills (for staff).

Time & Mind Management.

Effective Team Meetings.

Working with Different Personalities (staff session utilising MBTI).

Achieving Highly Effective Performance.

Giving & Receiving Feedback.

Working in a Changing Environment & Embracing Change (for staff).

Career Development.

CV and Interview preparation.

Train the Trainer.

Facilitation Skills.

Communication Skills.

Assertive Communication Skills.